Technical Support Representative
Introduction
You'll have a 30-min call on Google Meet where you'll meet Jessica, People Ops at Tymeshift. She will be happy to answer any questions you have and they will also double-check your location, notice period, salary expectations, and any necessary key skills.
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Understanding how you work
If we think we're a good match, you'll meet Samuel, our Support Team Lead. You'll get to know each other for 40 minutes and this will be your opportunity to deep dive on your future day-to-day and this role responsibilities.
Practical challenge
We'll ask you to complete a practical test, that may happen during the interview with Samuel that will take approximately 40 minutes. That will allow us to visualise your problem solving skills and thought process.
We may ask that a portion of this interview is performed over Slack to develop a better understanding of how we'll collaborate together in an asynchronous fashion.
You will receive an invite from us to join Slack, where the interview will start at the designated time. A few minutes in, Samuel you will invite you to hop on the Gmeet call on your calendar.
Here are a few things worth knowing in advance about Slack communication:
In that case, here are a few things worth knowing in advance:
Slack is our main type of daily communication. That's why we want to make sure there's a smooth flow and great energy while interacting during this interview
There are no right or wrong answers. We're not expecting you to know everything about Tymeshift or WFM. This interview is an opportunity for us to get to know each other and see how the communication flows
Shorter messages keep the momentum going, so avoid longer bits of text
Keep related content threaded whenever possible, and feel free to use and react with emojis 
And most importantly: remember to have fun!
Personality Assessment
We've started using a personality assessment with our teams called TAIS. It helps us understand our strengths, opportunities for improvement, and most importantly how we can best work together to support each other.
The test itself is performed online, at your own pace, and will take 20-30min to complete. After the test, you'll speak with Corey. Corey will speak with you about your test results and after that, he'll write up a summary which you may keep. Many of us have personally found the TAIS Assessment quite beneficial and we hope you will as well 
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.Understanding how we would work together
Finally, we will schedule a 1h conversation with Paule, our Head of CX. ou will be able to get even more insight into the CX team at Tymeshift, and you can also bring last questions :)
Offer
The final step is an offer. We'll hop on a call and review it together to make sure everything makes sense and answer any questions you have.